BUSINESS PSYCHOLOGY NEWS, VOL. 2000.1

FINDING AND KEEPING
TOP MANAGERS IN THE 21st CENTURY

The Number 1 issue facing American business today is how to find and keep good employees, especially top executives and managers. Executives and managers make crucial decisions affecting the gain or loss of millions of dollars for their companies. Successful executives and effective managers are crucial for companies to succeed in the 21st Century. A cycle of loyalty leads most employees to feel strongest about their job in the 1st year, with loyalty gradually weakening over the next 4 years, and then reviving after the 5th year. Aon Consulting found, predictably, that executives making over $100,000 a year are the most loyal employees. But it takes more than money to keep most valuable people in a competitive global market.

An American Management Association study of 352 top-level executives found that hiring and retaining skilled people is their top challenge. What works? Sending senior managers to external conferences and seminars (80%) is a key retention tool, along with training and development (67%), tuition reimbursement (67%), and Pay-for-Performance programs (59%). Also valuable are flexible work arrangements, work/family balance considerations, and child-care assistance.

A Workforce magazine survey of over 2,000 managers cited the following factors as "very" or "extremely" important when deciding whether or not to stay with their current employer: Job responsibilities (94%), Salary (89%), Culture and Values (85%), Advancement Opportunities (78%), Success and Stability of the Organization (77%), Long Term Rewards (65%) and Co-Worker Relationships (64%).

Oops! 267 Human Resource managers surveyed by SHRM (Society for HR Management) found that the most frequently used incentives to attract executives are: 401(k) matching, relocation assistance, year-end bonuses, educational assistance, and casual dress. Unfortunately, these are not what executives want most. The most effective incentives for executives according to these HR professionals include: Option to telecommute, Domestic partner benefits, Hiring bonuses, Stock options, and Housing allowances.

Speaking of Option to telecommute, companies in 11 states were surveyed by Telework Association and Council, and they discovered what they no doubt were seeking -- telecommuting is a powerful retention tool with 75% of telecommuters saying they're happy with their work.

A Louis Harris study of 1000 employees concluded that contributions made by employees determines loyalty for 84% of workers, and 61% who receive training, education or mentoring are "Very Likely" to stay in their jobs for the next 5 years. Only 13% cited benefits among the top three things they liked most about their work.

In keeping with this last point, a study of 500 business professionals by MasteryWorks found that 95% said the primary factor in deciding to stay or leave their job, was whether or not they had a trusting relationship with their manager. Executives and managers who know, respect and trust their key people are much more likely to keep them in the 21st Century.



BUSINESS HUMOR

Dilbert's New Work Words

  • ADMINISPHERE: The rarified organizational layers above the rank and file. "This latest nonsensical directive just came down from the adminisphere."
  • ALPHA GEEK: The most knowledgeable, technically proficient person in an office or work group.
  • ASSMOSIS: The process by which some people seem to absorb success and advancement by kissing up to the boss, rather than working hard. "He got that promotion through assmosis."
  • BLAMESTORMING: Sitting around discussing why a deadline was missed or a project failed, and who's responsible.
  • CUBE FARM: An office area filled with cubicles. "I'm working down on the cube farm."
  • FLIGHT RISK: Employees who are suspected of planning to leave a company or department soon.
  • GENERICA: Feature of the American landscape that are exactly the same no matter where one is, such as fast food joints, strip malls, subdivisions. Used as in "We were so lost in generica that I forgot what city we were in."
  • OHNOSECOND: That minuscule fraction of time in which you realize that you've just made a BIG mistake.
  • PRAIRIE DOGGING: When someone yells or drops something loudly in a cube farm, and peoples' heads pop up over the walls to see what's going on.
  • SALMON DAY: The experience of spending an entire day swimming upstream only to get screwed and die in the end.
  • SEAGULL MANAGER: A manager who flies in, makes a lot of noise, craps on everything and flies off.
  • SWIPED OUT: An ATM or credit card that's useless because its magnetic strip is worn away from excessive use.
  • TOURISTS: People who take training classes and go to conferences, just to get away from their jobs. "We had three serious attendees and the rest were tourists."
  • TREEWARE: Hacker slang for documentation and other printed material.
  • UNINSTALLED: Euphemism for being fired, as in "You have reached the number of an uninstalled VP. Please dial the Operator for assistance." (Syn: Decuitment).



EXECUTIVE COACHING PAYS OFF

Executive Coaching is gaining in popularity because the results pay off. A 1999 survey of 500 Human Resource professionals working in a wide variety of industries, found that 90% of US companies offer coaching for their key executives:. 26% offer it to high-potential executives, and 54% offer coaching to high-potential and other employees as well.. Why do companies use coaches? 70% use it for leadership development, 60% say coaching people to improve is better than replacing them, 54% to change and positively influence behaviors, 40% for retention of top talent, 36% for personal, psychological counseling, 34% for management succession planning, 30% to ensure success after promotion or with new hires, 18% for pre-termination counseling, 13% for appearance or attire, 11% to assist in making presentations or speeches.



THE WORK/MONEY/FAMILY DILEMMA

American workers place a high priority on quality of life, but are the hardest working labor force in the world, according to the Int'l Labor Organization. US employees work nearly 2,000 hours a year. That's 70 hours (about 2 weeks) more work than the average Japanese, and 350 hours (about 9 weeks) more than Europeans. Executives hardly ever take pure vacations anymore. Manchester Recruiters Int'l surveyed 5,000 executives and found that 82% mix pleasure with business: 28% keep in touch via phone and 13% through email, while 13% have cut vacations short because of work.

Unfortunately, as the Institute for Workplace Studies at Cornell University found, as work hours increase, so do problems at home. In a Fast Company magazine survey of 1,096 college educated adults, 91% said their personal life should be a higher priority. But caught in a work/money/home dilemma, 77% would quit work or reduce hours if money weren't an issue, yet given a choice between a $10,000 a year raise or working one hour less each day, 83% would take the money. No wonder the National Mental Health Association estimates that 75%-90% of physician's visits are due to stress, and US industry loses $200-$300 billion annually in absenteeism, diminished productivity, employee turnover, accidents, worker's comp, and other medical, legal and insurance expenses.



WHY EXECUTIVES AND MANAGERS FAIL

According to a study by Manchester Int'l of 826 Human Resource Managers in the US, executives and managers fail because:

82% Don't build partnerships and teamwork with peers and subordinates
58% Are unclear about their boss's expectations
50% Lack political savvy
47% Fail to achieve 2 or 3 top objectives
28% Take too long to learn their position
25% Lack work/personal balance

Successful executives and managers build partnerships and teamwork, clearly know their boss's expectations, are politically attuned, achieve important objectives, learn their job in a timely fashion, and achieve a healthy personal/professional balance.



THE PSYCHOLOGY OF SUCCESS

Don't find fault. Find a remedy. Henry Ford

There are costs and risks to any program of action, but they are far less than the long-range risks and costs of comfortable inaction.
John F. Kennedy

'Do' is the critical word. Peter F. Drucker

Successful executives and managers solve problems, take risks, and take action. They also know how to create great workplaces. The Gallup Organization has surveyed over 80,000 managers over the past 25 years and concluded that in the best workplaces, employees give a strong "Yes" to these 12 questions:

  1. Do I know what's expected of me?
  2. Do I have the materials and equipment to do my work right.
  3. Do I have the opportunity to do what I do best each day?
  4. Have I received praise or recognition for good work in the past week?
  5. Does my supervisor or another at work, care about me as a person?
  6. Is there someone at work who encourages my development?
  7. Does my opinion seem to matter?
  8. Does the company's mission make me feel like my work is important?
  9. Are my do-workers committed to doing quality work?
  10. Do I have a best friend at work?
  11. In the last six months, have I talked with someone about my progress?
  12. Have I had opportunities to learn and grow?

Many executives and managers falsely believe they're doing enough, when that's not true from the crucial employees' point of view. That's why the best managers meet with their employees individually at least every three months, define outcomes so that expectations are clear, focus on strengths and talents, manage around weaknesses, and find the right fit of the person and the job.

Call 858-780-0988 or Toll Free 888-JKRAMER (888-557-2637)
Email JonKramer@BusinessPsychologist.com
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Copyright© 2002
Jonathan M. Kramer, PhD